LASH FILL POLICY

When booking in for a fill, we require a minimum of 30% of your lash extensions remaining on each eye for it to be considered a fill. Anything under 30% is considered a full set and will be charged accordingly.

QUICK TIP: If you can count your extensions, this would be a Full Set.

FILLS FROM ANOTHER SALON POLICY

At Eye Candy we pride ourselves in the standards we set for our work. With this, we cannot guarantee the work of other technicians. When you arrive for your appointment, your technician will inspect your lashes. If your current extensions are causing any damage to your natural lashes, we will suggest a removal and full set. If your current extensions are up to our standards, we will proceed with your fill from another salon.

If you are booking online for a first time fill with Eye Candy, this appointment must be booked as a Fill From Another Salon. These appointments are longer in time due to your technician needing to inspect your current extensions before proceeding with the service.

In the event that you need to cancel or reschedule your booking, Eye Candy requires a minimum of 24 hour notice. If 24 hour notice is not given, we will charge 50% of the appointment to a maximum of $80. No show appointments are subject to 100% of the appointment cost. If you are unable to pay at the time of the offence, there will be an outstanding balance on your account that will have to be paid before booking any future appointments.

Please be aware that if you are more than 15 minutes late for your appointment, we may not be able to provide the service/services for which have been scheduled. At Eye Candy we try to accommodate late arrivals to the best of our ability, however 15 mins past any scheduled appointment can be considered a no show and subject to the no show fee.

We will send you a text or email reminder 2 days before your appointment. This reminder will give you the option to confirm. However, even if you don’t confirm, you are still booked in for your appointment. We do our best to confirm every appointment, however it is your responsibility to make sure you arrive on time for your appointment.

Here at Eye Candy, our lash work has a 5 day client satisfaction guarantee. If you experience more extensions than normal shedding in the first 5 days after your appointment, please call or text us and we will book you in for a complimentary touch up.

Some stipulations apply.

For the safety of your children and as a courtesy to other clients and our technicians, we ask that you make child care arrangements prior to your appointment. Our technician’s work is very detail orientated and involves an extreme amount of concentration and focus. Because of this, we do not allow anyone under the age of 10 years old to be unattended in our salon. Please understand that this policy is for your safety and the safety of your children. We want to provide the most glamorous and relaxing experience for all of our lovely clients!

If you arrive at the shop smelling strongly of cigarettes or other paraphernalia, you may be refused service.

We have team members that have allergies to smoke and perfume. Due to the nature of close contact services provided, strong odours can can be detrimental to our members and other clientele. We will be happy to rebook your service for another day.